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Our return/exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Items returned exhibiting stains, tears, animal fur or strong odors such as cigarette or marijuana smoke will not be eligible for a refund OR exchange.
Because each item is custom cut, refunds will only be accepted if the item was damaged or otherwise made defective in shipping.
Exchanges may be honored if the incorrect custom item was received.
If the product was sent in error of the seller, a full exchange may be granted. If a mistaken order was made by the buyer, an exchange may be granted for certain cut dimensions minus shipping fees (some additional shipping fees may be required).
Once a return or exchange has been discussed and agreed upon, you will receive a return shipping label and will be required to repackage your order in adequate shipping material. Any damage to items once a refund has been initiated may void the refund or exchange.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at andrew@tuft-stuff.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.